rs449 is debited from my prepaid no 9824983400 main balance without my consent
Complain ID : CCN055506 57
Telecom Services
Complaint Date: October 25, 2021
I had rs947.98 as main balance on 14th July 2021.I had recharged it for rs49 on the same day.
When I checked on 20th Oct 2021, to recharge it, my main balance was rs498.9!!
I was shocked to see rs449 debited from the main balance without my consent.
Please note that this is a old Nokia button phone and it was off since a few weeks. The incoming and outgoing validity was also over as it was yet to be recharged again.
On telephonic conversation with Mr Nikhil potdar from customer care (email dept), ( service request no of entire conversation GUJ-V00673970954) I was told that your caller tune and FIGHT TV which comes under vas (ie: value added services) was activated hence the due charges were debited since August 2021.
Please note ,we NEVER activated it ,as I was just maintaining this number and no calls were made/received.
So Mr Nikhil reverted back and took necessary steps to discontinue the vas and credited rs 449.
My concern is, how can money be debited from main balance which I kept for emergency?
How can vas be activated in a switched off phone?
Who is behind this SCAM? Is idea company targeting minimally used numbers or someone did it?
Please look into the matter asap as I feel many more customers must be subjected to this SCAM.
Enclosed please find the screenshot of the email where Mr Nikhil potdar wrote that it might be deducted due to technical glitch from idea. Also I have attached my grievance to pg portal and the reply from IDEA where they said that Rs 449 has been credited back,but no where they have given the reason nor taken action against the responsible person.
Please investigate asap and compensate My trouble by paying rs10,000.
Thank you
I can be reached on 9824047127.
Regards
Meena bhatt
When I checked on 20th Oct 2021, to recharge it, my main balance was rs498.9!!
I was shocked to see rs449 debited from the main balance without my consent.
Please note that this is a old Nokia button phone and it was off since a few weeks. The incoming and outgoing validity was also over as it was yet to be recharged again.
On telephonic conversation with Mr Nikhil potdar from customer care (email dept), ( service request no of entire conversation GUJ-V00673970954) I was told that your caller tune and FIGHT TV which comes under vas (ie: value added services) was activated hence the due charges were debited since August 2021.
Please note ,we NEVER activated it ,as I was just maintaining this number and no calls were made/received.
So Mr Nikhil reverted back and took necessary steps to discontinue the vas and credited rs 449.
My concern is, how can money be debited from main balance which I kept for emergency?
How can vas be activated in a switched off phone?
Who is behind this SCAM? Is idea company targeting minimally used numbers or someone did it?
Please look into the matter asap as I feel many more customers must be subjected to this SCAM.
Enclosed please find the screenshot of the email where Mr Nikhil potdar wrote that it might be deducted due to technical glitch from idea. Also I have attached my grievance to pg portal and the reply from IDEA where they said that Rs 449 has been credited back,but no where they have given the reason nor taken action against the responsible person.
Please investigate asap and compensate My trouble by paying rs10,000.
Thank you
I can be reached on 9824047127.
Regards
Meena bhatt
Related complaints
-
Shutdown of internet services for months and not refunding moneyJevin Makadia / Telecom Services May 5, 2021 / / GujaratI have installed broadband service from local company i.e.: Diamond Fibre, since 2nd march thir service has been pathetic and their response to custom... -
No internet connectionSneha Patel / Telecom Services January 27, 2020 / Surat / GujaratI am using airlink broadband service.its a 3 working days policy to solved any problem.its 8th day of no internet service and my problem is not solved...
-
YOU Broadband India Limited Complaint Not yet installed the connectionVijay D'souza / Telecom Services August 14, 2019 / Vadodara / GujaratI have paid Rs. 6000 on 5th of August but the connection is not yet installed more ever the company employs are not responding. Its a mental harassmen...
-
Without my permission tata sky selected my packhardik ratilala varu / Telecom Services May 27, 2019 / Bhuj / Gujaratdear sir my tata sky subscriber id is 1110288667. i made always annual recharge in tata sky. this year trail rules came. that time tata sky side no an...
-
Mentally Harassment !! Have Canceled Their service they have send me an billJenish Donga / Telecom Services February 6, 2019 / Ahmedabad / GujaratI Have Canceled Their service they have send me an bill and i have refused to pay but they have torturing me mentally by calling from they local tellc...
-
Airlink Communication internet is not working and I have complain to them many timesDr Mayur Poddar / Telecom Services January 29, 2019 / Surat / GujaratDear Sir My name is Dr Mayur Poddar from Surat and I am using Airlink internet service,but since 13th January my Airlink Communication internet is not...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply