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Reverse pick up of damage product received

Complain ID : CCN018457   31   Complaint's Reply

Shopping Complaint Complaint Date: May 17, 2016
I have purchased a TV through online shopping site infibeam.com via order I'd 18337610, Sub Order ID 27929400, on 5th April and received on 22nd April.
On opening I found that the display of the TV was broken. Instantly I informed customer care centre of infibeam and did all they instructed including email with photos.
On 2nd may they initiated return which was not informed to me from their end. I came to know that when on 4th may gati courier office personnel called me for pick up but I was not available then due to election duty and confirmed I will handover the product over the counter by myself on 7th may.
On coming to gati office on 7th may evening gati office told me that the docket no is no more available in their system and can't receive that.
From then till today I am calling every day and getting response it take more 24 to 48 hours to resolve the problem.
Please help to resolve the issue.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.