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snapdeal refuses the refund of cancellation order

Complain ID : CCN017252   48   Complaint's Reply

Shopping Complaint Complaint Date: April 12, 2016
  • State :  West Bengal
  • City :  Baharampur
  • Address: Bhakuri,n.h-34,near High School,p.o-chaltia,murshidabad
Respected sir,myself sujauddin from berhampore,west Bengal and I would like express my view about recent order fast track economy watch with order id 15255388758 and prepaid of rs.1729 from snapdeal.but due to some reason I cancelled my order, on sites it shows cancelled on 1st april,2016 and since then I am not getting the above refundable amount.everytime I tried to call the customer care representative but they didn't respond.

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    Snapdeal

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    Dear Customer,

    Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.