Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Refund issue with kitchen appliance from Amazon.in

Complain ID : CCN021206   34  

Shopping Complaint Complaint Date: July 20, 2016
Modified date: July 20, 2016
I had purchased a kitchen appliance from Amazon.in, the item turned out to be defective. The seller asked me to ship the item back and I will be paid back the shipping charge that I will incur. I had to ship that back to the seller, through a private courier service.

After shipping the item back, I received an email from Amazon's escalation team asking me if I would like to receive the payment for shipping charge in either Gift Card or Paper cheque. I asked for a NEFT transaction or a paper cheque, but they enforced the Gift card to my Amazon account, even after I had clearly mentioned in the email that I didn't want any Gift Card as I won't be using their services anymore and they are now refusing to cancel it and pay me back the shipping charge.

Please Help.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.