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Snapdeal Not getting Service for a Warranty

Complain ID : CCN026542   18  

Service Complaint Complaint Date: March 14, 2017
Modified date: March 20, 2017
  • State :  Orissa
  • City :  Bhubaneswar
  • Address: Plot No.371, Tarasundari Road, Near BM High School Field
I had made a online purchase of Sunflame 3B-BK Crystal Plus Toughened Glass Cooktop from Snapdeal in the name of Madhusmita Mohapatra vide Invoice No.SED531/16-17/644, dated 28th October 2016. This product has 2 years manufacturer warranty.

After using few months, I faced problem in the big burner. Some cracker sound is coming up while igniting and putting out fire. So I made a complain to Sunflame on 11th February 2017. They also booked a Service Call to M/s. Krishna Trading Co., Bhubaneswar. But no one give me any service till date. Thereafter I have already mailed them three times on 24th Feb, 3rd Mar and 9th March 2017 regarding this issue. But getting no response from them.
Complaint Against / To: Sunflame Enterprises Private Limited

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