Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Regarding Spice Xlife M5Q mobile repair from online shopping from Tarash Overseas Pvt. Ltd

Complain ID : CCN023011   41  

Service Complaint Complaint Date: October 4, 2016
Modified date: October 5, 2016
I have purchased Spice Xlife M5Q+ 5 Inch (Grey) mobile through online shopping from Tarash Overseas Pvt. Ltd. Plot No.5, Sector-27, near SSR Corporate Tower, Faridabad. During the period of warranty the screen of the hand set was giving problem/blinking. I had given the hand set to the Service Centre at Sector-7, Panchkula, Haryana (now shifted at Sector-20, Panchkula Haryana) of Spice mobile and they had issued me Service Request No.07100059G8007 on 08.08.2016. The service centre after repairing the handset called me on 18.08.2016 to hand over me the handset. But when I inspected my handset, it was found that they have changed the color of my handset, as they are trying to me handover the handset with other color (I was given Grey Color handset for repair). I objected and returned the handset to service centre with request to set right the same. But till date they have not set right my problem and i without hand set i have feeling a great harassment.
Kindly help me in the matter and direct the service centre to give me a new handset or set right the same, my hand set was in warranty when i handed over them my handset for repair.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.