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Kent RO Service not Proper, water flow was very slow

Complain ID : CCN026313   19   Complaint's Reply

Service Complaint Complaint Date: February 27, 2017
Modified date: February 28, 2017
  • State :  Karnataka
  • City :  Bangalore
  • Address: Salarpuria Greenage Apartment, Hosur Road, Bommanahalli, Flat No. KC 203
I had got the motor and all the filters for my Kent RO replaced on 14th February and Paid 5950 for the same. After that water flow was very slow and thus i raised a complain again. An engineer was assigned to visit my home on 19th February.The person did not come and closed the complain without doing anything. On complaining about the same, the person came and did something in the machine. After that the machine is leaking heavily and water is not getting purified. I had called 10 times on the customer care number after that and only got false hope. Again, they closed the complain without doing anything. When i called today again, i was told that an engineer would visit today but nobody turned up. I am being cheated by them again and again. Please take some action against these fraudulent act.
Complaint Against / To: Kent India

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    Kent Ro systems Ltd

    Kent ro systems ltd. by Kent Ro systems Ltd:

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    Dear Sir/Madam,

    we deeply regret the inconvenience caused. Please share your contact details with us at onlinecare@kent.co.in. We will get in touch with you at the earliest.

    Warm Regards,
    Team Kent

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.