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Complaints against Eureka Forbes for Dr Aquaguard Magna

Complain ID : CCN019917   47   Complaint's Reply

Service Complaint Complaint Date: June 10, 2016
Modified date: June 11, 2016
I purchased a Dr Aquaguard Magma (Customer ID 1005285972) Invoice No 266510322 dated 25/09/2015. Item code GWPDDRMUV00000 Dr Aquaguard Magna UV 1227108056028782. Since the purchase I have had to call the service engineer atleast 10 times due to problem with proper water discharge. Mr Dutta, Head of compaint division Durgapur, has neither replaced the machine nor the faulty part. As a result the problem still persists.

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.