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Complaint for purchased xiaomi mi4 mobile phone from flipkart.com defective

Complain ID : CCN021403   66  

Service Complaint Complaint Date: July 28, 2016
Modified date: July 28, 2016
Dear sir,
I am very much regret to Inform you that I purchased xiaomi mi4 mobile phone from flipkart (order number - od404234289664454000) under invoice dated 25.10.2015 attached file whereof is enclosed herewith for favor of your reference but very unfortunately the said handset became defective on 14.05.2016 within the warranty period and I deposited the same to your HCL services limited 20h Park Street kolkata-700016. But despite lapse of more than 2 month time neither the same has been restored nor replaced whereas I had to visit severally there to kolkata.
Inspection charge taken from me rs 172. They told me that I have to bear 3200/- rs against handset repairing whereas Set has automatically stopped during the warranty period. In spite of that they are harrasing me expiring the time of warranty period going on 3 month. It is a matter of deep anguish I am repeatedly up and down from asansol to kolkata after incurring heavy loss of business. Kolkata is far away from asansol it takes 5 hours to reach at HCL services kolkata. They are not receiving any phone of his office. Bhoumik babu given his personal number 9831328455. But not receiving any number.
In this context I would like to request your honour. Please take necessary action for repair/replacement for the said handset at the earliest and latest within 15 days of receipt.
Thanks
Suraj chaurasia.
Mob no. 9333767610

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