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Homeshop18.com Non-Receipt of Order # 1025411447

Complain ID : CCN033702   31  

Online Order Complaint Complaint Date: September 5, 2018
Modified date: September 18, 2018
  • State :  Maharashtra
  • City :  Mumbai
  • Address: 1/71, Dindoshi Darshan Shivdham Complex, Gen AK Vaidya Marg, Malad East 400097
Dear Sir,

i have been to run Pillar to post made endless calls to your contact center,

however i am just getting standard answer that my order delivery issue is been looked into and will be reverted to.

Let me inform you about the sequence of events,

i placed an order(prepaid) on homeshop18, order #: 1025411447 on 22nd Aug,

Post that I receive a call from your courier partner, infact what they did was gave a "missed call" on 29th Aug, (7days post order date)

to which i reverted back, the guy said it will be delivered tomorrow i.e thursday(30th Aug), to my surprise i got an sms saying my order is rescheduled as per my request.

quite shocking since i never asked for any reschedule, next day(31st Aug) i receive a call from homeshop18 stating that the order will be delivered in next 2 days.

the same day 31st Aug i receive an sms on 21:37hrs stating that my order is delivered, which i quite shocking since i didnt receive it at all.

However i reached out to your call center, who after much haggling, gave me a direct line no, and promised resolution in next 3-4 days, now we are on 5th Sep'18 and your contact center agent still instead of resolving my problem are simple juggling me with fake commitments

some one was infact supposed to call me y'day evening with an update ,however didnt adhere to her commitment,

its me who is calling your call center up asking the status, infact i also wrote an email, since they were unwilling to share a timeline with me, more so they said " if you

want us to write an email, you will have to escalate on email 1st", which i did just to follow ur protocol.

Your agent said she will revert to my email within today evening however to my surprise has not written back.

Hope you would look in to my problem and resolve it once and for all.

Appreciate your involvement, quite frankly i am skeptical about ordering prepaid from homeshop18.


thx
Arun
9686030891
Complaint Against / To: Homeshop18.com

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