Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Amazon India - Order delivery not done but updated wrong status

Complain ID : CCN033839   35  

Online Order Complaint Complaint Date: September 15, 2018
Modified date: September 18, 2018
Moto G5 S Plus
I had palced order & got confirmation that I will get delivery by 14th of Sep by 6 PM. Then I contacted on Amazon customer care , they told me that it will get delivered by 9 PM. but it was not. & On second day i got msg that my number was not contactable hence the parcel could not get delivered. I was waiting in office post office closure. I had mentioned the office address so the delivery should get completed by 6 as per amazon policy. & On second day the day is saturday. Office is closed due to 5 day week.& on same day I got the message the delivery will get done on saturday.

Amazaon is having pathetic courer service as well as call center service as they were misleading me through out on delivery day & on order cancellation day they were not able help in any issue. So request you to take stringent action so that this would not happen again to any customer. Also I had asked for immediate refund, they were telling me that the order needs to be gets delivered to their warehouse & then the order will get cancelled & then refund will get initiated. I told them I am not concerned about it as the order is still with amazon delivery person so I should get refund immediately.
Complaint Against / To: Amazon India

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.