Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

NON RECEIPT OF REFUND AMOUNT from Snapdeal since 1st week of December, 2016

Complain ID : CCN027944   35   Complaint's Reply

Online Fraud Complaint Complaint Date: July 16, 2017
Modified date: July 17, 2017
I have not received the refund amount from Snapdeal since 1st week of December, 2016. I purchased one garment online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was returned on 03-12-2016 with a request to refund the amount (Rs. 971/-) to my bank A/c. I got in touch with their customer care (92126-92126) repeatedly and informed them that the refund had not been credited to my bank A/c and mailed scan copy of my SB A/c passbook, ATM mini statement on 08-01-2017 & 20-01-2017 respectively to their mail-ID. As per their telephonic request I made contact to my bank’s home branch and bank’s customer care and shared their Refund Reference Number 633104278116 but in vain. I repeatedly lodged complaint for the same and they also repeatedly sent a stereotype message over telephone/e-mail that they had already issued a refund to my bank account on 3/12/2016 with RRN 633104278116. It is a question of transparency for the said refund as initially they informed two different RRN on different dates (on 20-12-2016, RRN given 633104278116 and on 20-01-2017 RRN given 17563372637) to my registered mobile through SMS.
Complaint Against / To: SNAPDEAL

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    snapdeal

    by snapdeal:

    (5 of 5)

    Dear JGJN027944 ,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.