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NON RECEIPT OF REFUND AMOUNT from Snapdeal since 1st week of December, 2016

Complain ID : CCN027595   39   Complaint's Reply

Online Fraud Complaint Complaint Date: June 11, 2017
Modified date: June 12, 2017
  • State :  West Bengal
  • City :  Kolkata
  • Address: 73A Gangapuri, Purbaputiary, KUDGHAT-700093
I have not received the refund amount from Snapdeal since 1st week of December, 2016. I purchased one garment online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was returned on 03-12-2016 with a request to refund the amount (Rs. 971/-) to my bank A/c. I got in touch with their customer care (92126-92126) repeatedly and informed them that the refund had not been credited to my bank A/c and mailed scan copy of my SB A/c passbook, ATM mini statement on 08-01-2017 & 20-01-2017 respectively to their mail-ID. As per their telephonic request I made contact to my bank’s home branch and bank’s customer care and shared their Refund Reference Number 633104278116 but in vain. I repeatedly lodged complaint for the same and they also repeatedly sent a stereotype message over telephone/e-mail that they had already issued a refund to my bank account on 3/12/2016 with RRN 633104278116. It is a question of transparency for the said refund as initially they informed two different RRN on different dates (on 20-12-2016, RRN given 633104278116 and on 20-01-2017 RRN given 17563372637) to my registered mobile through SMS. Moreover, it has also been learnt from their refund policy (from site) “Once we receive the original item, we will do quality check within 2 days and initiate refund”. Hence, how refund was made to my bank account on 3/12/2016 i.e. date of return of item (from Kolkata).
Complaint Against / To: SNAPDEAL

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    Dear Anonymous,

    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

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