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Non Receipt of Refund Amount online from Snapdeal

Complain ID : CCN026522   45   Complaint's Reply

Online Fraud Complaint Complaint Date: March 12, 2017
Modified date: March 20, 2017
  • State :  West Bengal
  • City :  Kolkata
  • Address: 73A Gangapuri, Purbaputiary, KUDGHAT-700093
I purchased one “Kids-17 Black Velvet Suit” online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was returned on 03-12-2016 with a request to refund the amount (Rs. 971/-) to my card/bank A/c. I got in touch with their customer care (92126-92126) on 05-01-2017 (9:25pm) & 20-01-2017 (10:20pm) and informed them that the refund had not been credited to my card/bank A/c. As per their telephonic request I mailed scan copy of my SB A/c passbook, ATM mini statement on 08-01-2017 & 20-01-2017 respectively to their mail-ID, made contact to my bank’s home branch on 27-1-17 and bank’s customer care (on 28-1-17) and shared their Refund Reference Number 633104278116 but in vain. I repeatedly lodged complaint for the same. On the next day they send a stereotype message over telephone/e-mail that they had already issued a refund to my card/bank account on 3/12/2016 with RRN 633104278116. I have not received the amount till today the 12th March, 2017. It is a question of transparency for the said refund as initially they informed two different RRN on different dates (on 20-12-2016, RRN given 633104278116, on 20-01-2017 RRN given 17563372637) to my registered Mobile No. through SMS.
Complaint Against / To: SNAPDEAL

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    Dear Customer,

    We understand the plight. We will get the issue checked and update you at the earliest.

    Regards,
    Team Snapdeal

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