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NON RECEIPT OF REFUND AMOUNT, PURCHASED ONE “KIDS-17 BLACK VELVET SUIT” ONLINE FROM SNAPDEAL

Complain ID : CCN026282   36   Complaint's Reply

Online Fraud Complaint Complaint Date: February 23, 2017
  • State :  West Bengal
  • City :  Kolkata
  • Address: 73A Gangapuri, Purbaputiary, KUDGHAT-700093
I purchased one “Kids-17 Black Velvet Suit” online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was returned on 03-12-2016 with a request to refund the amount (Rs. 971/-) to my card/bank A/c. I got in touch with their customer care (92126-92126) from my mobile number (registered with Snapdeal) on 05-01-2017 (9:25pm) & 20-01-2017 (10:20pm) and informed them that the refund had not been credited to my card/bank A/c. As per their telephonic request I mailed scan copy of my SB A/c passbook, ATM mini statement on 08-01-2017 & 20-01-2017 respectively to their mail-ID, made contact to my bank’s home branch on 27-1-17 and bank’s customer care (on 28-1-17) but in vain. They informed me repeatedly (lastly on 07-02-2017) over telephone/e-mail that they had already issued a refund for to my card/bank account on 3/12/2016 with Refund Reference Number 633104278116. I have not received the amount till today the 23rd February, 2017.
Complaint Against / To: SNAPDEAL

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    Dear customer,

    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

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