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Non receipt of refund amount, purchased one “Kids-17 Black Velvet Suit” online from Snapdeal

Complain ID : CCN025993   46   Complaint's Reply

Online Fraud Complaint Complaint Date: February 6, 2017
Modified date: February 13, 2017
I purchased one “Kids-17 Black Velvet Suit” online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was returned on 03-12-2016 with a request to refund the amount (Rs. 971/-) to my card/bank A/c. I got in touch with their customer care (92126-92126) from my registered mobile on 05-01-2017 (9:25pm) & 20-01-2017 (10:20pm) and informed them that the refund had not been credited to my card/bank A/c. As per their telephonic request I mailed scan copy of my SB A/c passbook, ATM mini statement on 08-01-2017 & 20-01-2017 respectively to their mail-ID, made contact to my bank’s home branch on 27-1-17 and bank’s customer care (on 28-1-17) but in vain.I have not received the amount till today the 13th February, 2017
Complaint Against / To: Snapdeal

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    Dear customer,
    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
    Regards,
    Team Snapdeal

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