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COMPLAINT ABOUT SNAPDEAL NON RECEIPT OF REFUND AMOUNT

Complain ID : CCN026368   30   Complaint's Reply

Online Fraud Complaint Complaint Date: March 3, 2017
Modified date: March 4, 2017
I purchased one “Kids-17 Black Velvet Suit” online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was returned on 03-12-2016 with a request to refund the amount (Rs. 971/-) to my card/bank A/c. I got in touch with their customer care (92126-92126) on 05-01-2017 (9:25pm) & 20-01-2017 (10:20pm) and informed them that the refund had not been credited to my card/bank A/c. As per their telephonic request I mailed scan copy of my SB A/c passbook, ATM mini statement on 08-01-2017 & 20-01-2017 respectively to their mail-ID, made contact to my bank’s home branch on 27-1-17 and bank’s customer care (on 28-1-17) and shared their with Refund Reference Number 633104278116 but in vain. I repeatedly lodged complaint here for the same. On the next day they send a stereotype message over telephone/e-mail that they had already issued a refund to my card/bank account on 3/12/2016 with RRN 633104278116. I have not received the amount till today the 3rd March, 2017.

Complaint Against / To: SNAPDEAL

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    snapdeal

    by snapdeal:

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    Dear Customer,

    We understand the plight. We will get the issue checked and update you at the earliest.

    Regards,
    Team Snapdeal

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.