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Mobile in warranty not getting repaired since 2 months (case no:soin0230031704250009)

Complain ID : CCN027690   26  

Mobile Complaint Complaint Date: June 22, 2017
  • State :  Karnataka
  • City :  Bangalore
  • Address: C-6615, Pranava Bsr Gitaar, Panathur Vill, Railway Station Road, Behind Croma, Bangalore
Hi,
I gave my phone for repair which was under warranty on 22apr2017 in lenovo service center hcl touch, indiranagar, bangalore.
Every time i call i get the same answer from the service center that required hw is not received from heard office. Its almost nearing 2months there is no sight of getting it.

There is no proper answer i am getting from customer care also. If the required spare part is not there then comany should arrange for a replacement instead of keeping at service center.

Below are more details:
Imei number :867296025939972
Case number/ reference number: soin0230031704250009
Serial number:hb08mtej
Machine type model:pa1k0044in

#service request:soin0230031704250009

Date of purchase:2may2016
Email address:venkatreddi@gmail.com
Phone no:9591895938
Service center name & address (If any): hcl touch, indiranagar, bangalore

Company Address:
Bangalore (Registered Office)
Lenovo India Pvt.Ltd
Ferns Icon, Level -2,
Doddenakund Village,
Marathhalli Outer Ring Road,
Marathhalli Post, Kr Puram Hobli,
Bangalore-560037

Could you please look into the issue and resolve asap.

Thanks in advance,
-venkat
Complaint Against / To: Lenovo Customer Care

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