Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Fraud/fooled by the Lenovo, given different product from actual one for which I paid

Complain ID : CCN060850   37  

Laptop Complaint Complaint Date: January 10, 2023
The product I purchased of Ideapad Slim 3i 12th Gen, Intel i5 with 12th Gen Intel i5 core processor (3.30 Ghz to 4.40 Ghz) and Integrated Intel Iris Xe Graphics from the CEPP of Lenovo.com and paid  Rs. 55071 for it, however when I unboxed the packaging, I received wrong product having different model and configuration. I received Ideapad 3 15IAU7 (with 12th Gen Intel i5 core processor (of only 1.30 Ghz) and Intel(R) UHD Graphics) instead of Ideapad Slim 3i (12th Gen, Intel i5 with 12th Gen Intel i5 core processor (3.30 Ghz to 4.40 Ghz) and Integrated Intel Iris Xe Graphics). The sales team did not given me proper order summary mail after payment and Aftersales service are denying to resolve my issue/replacement.
Complaint Against / To: Lenovo India

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.