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Not returning my money back after many complains

Complain ID : CCN016561   35  

Internet Complaint Complaint Date: March 18, 2016
Modified date: March 19, 2016
Hello

I just renewed my SPiDiGO broadband service in last month and since then the net has remained close around 22 days in a month. i complained and visited office several times but then no response. When i demanded my money back they have written an application from me but there is no revert back since 1 week. Please help me.

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