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Disconnection and Refund issue with Joister Connect – broadband in pune | broadband in Mumbai

Complain ID : CCN036338   43  

Internet Complaint Complaint Date: December 27, 2018
Modified date: January 4, 2019
  • State :  Maharashtra
  • City :  Pune
  • Address: A 901 Gulmohar Queenstown EON IT Park Road Kharadi Pune 411014
I have taken new connection with Joister Connect on 17th Nov and it started on 18th Nov but suddenly on 22nd Nov it stopped working for 12-15 days, I have been told that it's technical issue with fiber but it was some political issue as I got to know from other users. Since I am working in it company and need to work from home, I can't be without internet even for one day hence I have renewed my old connection with some other isp and requested for cancellation and refund. I had paid Rs. 5900 for 12 months rental (20 Mbps - 12 Months - Rs. 5000 + 18% gst) and I am asking for cancellation and refund of the same either full or after deducting 5 days of use. I got to know from other users that their services are still not resolved so there is no second thought of restoring my connection with Joister again as it is not working. I am chasing with then since 22nd Nov through mail trail but they are not agreeing for cancellation and refund. I badly need refund money as I had to pay to some other isp to have internet connectivity at my home.
Request you to intervene and help me for cancellation and refund of the same.
Thank you.
Regards,
Nihil Bhuptani
Complaint Against / To: Joister Connect

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