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Complaint against Reliance Communications about wrong/over calculation of 4G Data Usage on WIPOD

Complain ID : CCN022909   34  

Internet Complaint Complaint Date: September 30, 2016
Modified date: October 3, 2016
The over calculation of 4G data usage on WIPOD service. Yesterday night (28.9.16) while sleeping I was having 500 Mb data remaining and i switched on the wipod modem on morning 29.9.16 after some time all data got finished and connection got disconnected. Then I again recharged account on morning 10.00 am (29.9.16) with Rs. 251 for 1 GB and checked carefully the usage of data on your web browser interface on evening the data usage was 251 MB for text browsing only...I found that even after switching off all WiFi connected devices or while keeping on WiFi services on connected devices and even though I'm not browsing on any device connected or not using internet at all then also the system keeps calculating uploading or downloading usage of data. kindly correct this matter as soon as possible otherwise thousands of customers will get over charged in short period. Its very sad matter. kindly forward my this suggestion to technical suggestion as soon as possible. Also no data balance checking facility available as well as no any sms data balance checking facility or toll free customer care facility working...very sad...TRAI or Telecommunications Department should keep strict vigilance or intervene as soon as possible...

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