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Unacceptable service charge demand

Complain ID : CCN062604   49  

Insurance Complaint Complaint Date: June 15, 2023
have purchased a samsung mobile s 23 ultra from samsung store panipat on 19.02.2023 and got it insured from servify and at the time of purchase i was told that if i wish to avail the service of insurance i will have to pay a service charge of 1999rs but now as the screen of my phone got break and i registered a complaint to get it repaired i am being asked to pay 12999 as an service charge which is completely unacceptable.
Complaint Against / To: Samsung store and servify

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