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ONEASSIST claim rejected due to faulty backend team

Complain ID : CCN027380   43  

Insurance Complaint Complaint Date: May 21, 2017
Modified date: May 23, 2017
recently i raised a request for claim for my damaged iphone 6s but one assist team is not accepting the claim and said that my IMEI number is not updated wiith them. but as i checked my emails and found that i have given the details with the screen shot with IMEi on jan 9 which they havent updated yet and now they are giving foolish reason that they dont believe in emails and update the details over calls only. i want to ask when you have asked for the details via email then why would i get them updated through call.
also i want to ask when you have the IMEI screen shot in your mailbox which itself tells that you have the same in your records then why cant you verify that and proceed.you have even mentioned in your terms and conditions that any notice made from the customer end should be in writing.
Complaint Against / To: ONE ASSIST

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