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Apps Daily. Mobile insurance TAMPERED AND UNREPAIRED MOBILE RETURNED AFYER 40 DAYS

Complain ID : CCN026991   29  

Insurance Complaint Complaint Date: April 18, 2017
Modified date: April 18, 2017
Want to bring to ur notice that I received my mobile(samsung S7 Edge) set 40 days after I send it across to Apps daily office.. UNREPAIRED. ... When I had sent it , it's screen was damaged, now when it is RETURNED/UNRRPAIRED...Its Condition is .. The screen is broken As well as it is NOT TURNING on even on charging. I strongly suspect... That the mobile has been tampered with and some part has been stolen for sure... As According to what they(apps daily) say.. That the part was not available to be repaired so we are sending it UNREPAIRED .. Then the mobile should have been returned within a maximum time frame of 21 days as promised by them and their employee(Mr. Sukhwant. +918288090559) whose mobile no. is intractable now. .. I have paid total Rs 5400/- to apps daily(Rs2000/- insurance amount + 3400/- as additional charges demanded by them) . I got the message....
I feel totally helpless and demand an explanation... They(appsdaily) are responsible and should get my phone repaired through their local dealer.. Or person.. Why should I be harassed. It is their duty... I NEED AN EXPLANATION OR WOULD BE GOING TO CONSUMER COURT...
(EARLIER I got this message 40 days back when I had sent my mobile for repair..
We are happy to inform you that your phone and documents under Claim Intimation Number ADN_C_ 100217_ 197860682 have been received at our Service Centre for further processing. We shall keep you updated on the progress of your claim.
Please call us on 02261555222 for any queries. ..)I have suffered for 40 days... With no intimation being provided... There is no accountability... They should be reading my phone by some of their executives... And should GIVE AN EXPLANATION FOR TJIS Unnecessary delay of 40 days( NOTHING BEING DONE) and now again they ask me to get it repaired by myself... And it is not even turning ON.. AS IT has been TAMPERED AND ITS PARTS HAVE BEEN STOLEN....
They are a fraud company and STRICT ACTION needs to be taken...
Thanks and regards..
Dr Harpreet Singh Bakshi
Mob. no. 9855934001
Claim Intimation Number ADN_C_ 100217_ 197860682
Complaint Against / To: Apps Daily. Mobile insurance company

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