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Fraudulent Transaction, One assist deducted 1299 from my credit card without even informing me

Complain ID : CCN027593   63   Complaint's Reply

Insurance Complaint Complaint Date: June 11, 2017
Modified date: June 12, 2017
  • State :  Haryana
  • City :  Faridabad
  • Address: 115, First Floor, Surya Nagar Phase- 2
One assist deducted 1299 from my credit card without even informing me for credit card insurance. I got to know about the company when I saw a debit of 1299 on my credit card statement. They say the amount could not be credited since it has been a month already, how could I have known about the transaction a month ago if I was sold something without even my information and the amount was automatically debited from my credit card. How am I to trust a company for my card insurance which sold me the insurance on the basis of a fraudulent transaction.
Complaint Against / To: One Assist

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    OneAssist

    FRAUDULENT TRANSACTION, ONE ASSIST DEDUCTED 1299 FROM MY CREDIT CARD WITHOUT EVEN INFORMING ME by OneAssist:

    (5 of 5)

    Dear Customer,

    Greetings from OneAssist...!

    We deeply regret for the inconvenience caused to you & appreciate your patience.

    We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

    Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

    Regards

    Deepali

    Team OneAssist

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.