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Online consumer complain aginst Videocon d2h customer for Wrongly Activated Channels

Complain ID : CCN020539   408   Complaint's Reply

DTH TV Complaint Complaint Date: June 20, 2016
Modified date: June 20, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: 103, Indira Iris Apts., Near Saraipalya Bus Stop, Thanisandra Main Road, Bangalore
Respected Sir,

This is with regards to the Videocon d2h customer id - 148893120. Today evening (20th June, 2016), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to downgrade my base pack to Flexi Pack 99/- per month.

She informed me that along with the Flexi Pack, an add-on pack has to be compulsorily activated. I asked her to activate the "Hindi Entertainment Add-on for 62/- per month". She informed me that she has taken the request and has activated the base pack along with the add-on pack.

Upon switching on the TV set, I could not find channels - Star Plus, Sony, Colors etc activated. What the executive did was, instead of activating the Hindi Entertainment Pack, she activated Hindi Movies + Hindi News.

I again called up the customer care and asked the executive (a female again) to deactivate the "Hindi Movies" & "Hindi News" add-on pack. She, on the other hand, informed that she can't deactivate the packs since there's a lock-in period of 30 days.

At this stage, I asked her to transfer the call to a supervisor and lodged a complaint (No - 402371142) in this regard. However, the supervisor informed me that any action on this complaint can only be taken in the next 8 working days.

Hence, I would request you to kindly take a look into this matter and see to it that the 2 add-on packs "Hindi Movies" & "Hindi News" are deactivated without any additional money deducted from my d2h balance.

Looking forward to a positive response from your end.

Regards,
Md. Zeeshan Fatmi
Ph - 9739888725

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    Hi,

    My customer ID is 31416282, My base Pack is changed to New Gold Sports from Super Gold without my call or consent don't know why and how.

    Kindly let me know the reason also for my pack change without my or mine family members consent/knowledge.

    Kindly help me by resolving this issue, please downgrade my base pack and refund the excess deduction which has been deducted from my account because of base pack change.

    Kindly solve this this issue.

    Thanks & Regards

    Satish Sharma


    Please find the below mail communication which I am having with Videocon Customer Care.


    Hi Customer Care Team,



    Mine concern is the same how my basic personal Information is leaked to some unknown person whom I don't know and never contacted. Kindly explain me the reason for the same.



    Please let me know the person details how he is linked with Videocon D2h.



    I think some thing illegal is happening, as without customer permission base pack is changed by some Videocon agent and deducting the excess money from customer.



    Kindly take the matter as a serious concern as my personal data is leaked, and my base package is changed without my permission/consent.





    Thanks & Regards

    Satish Sharma



    On Fri, Mar 16, 2018 at 2:11 PM, Customercare wrote:

    Dear Mr. Sharma,



    Thank you for writing to Videocon d2h.



    We are in receipt of your email regarding Videocon d2h services for Customer ID 31416282.



    As mentioned in trail email. We would like to inform you that we have validated the call answered at our customer care and found package upgrade to NEW GOLD SPORTS was processed as per your request received from 8390662122 as on March 12, 2018. Please note that necessary authentication was done.



    Also note that in authentication, we ask you to share your Customer ID or Satellite Card number (Registration Number) or Serial Number of the Product (Box Number) if you calls up from non-registered number. Post receiving correct account information only we process any request or complaint after sharing other mandatory information and with clear consent. Hence we regret to process any waiver in this regards.



    If you have any further queries, please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.



    For details of all our Products and Services you may visit our Website www.videocond2h.com.



    We endeavor to provide you with our best services.



    Warm Regards,

    Customer Care

    Videocon d2h



    Note: - You can also call our customer care helpline on +91 9115691156.



    Recharge your d2h account with Rs 300 & above using PAYTM (Promo code – D2H50) & get Rs 50 Cashback. T&C apply. Click http://m.p-y.tm/d2h50







    From: satish sharma
    Sent: 15-03-2018 07:35 PM
    To: Customercare ; Nodalofficer Maharashtra
    Subject: Re: Regarding Base pack Change without my consent



    Hi Customer Care,



    Kindly let me know what type of authentication is performed which changing the base pack against any customer ID.



    Whose number is mentioned in the below mail trail. I don't the number and also I didn't receive the call from this number. I don't had requested to any one for the change of my base pack. Then how my base pack is changed.



    Can you let me know what type of necessary authentication has been performed for making the decision that you came to conclusion that you are not going to perform any waiver.



    Hi Nodal Officer Sir/Madam,



    Kindly intervene in this matter as without my permission my base pack was changed and extra money is getting deducted from my account on daily basis.



    Thanks & Regards

    Satish Sharma



    On Thu, Mar 15, 2018 at 7:13 PM, Customercare wrote:

    Dear Mr. Sharma,



    Thank you for writing to Videocon d2h.



    We are in receipt of your email regarding Videocon d2h services for Customer ID 31416282.



    We would like to inform you that we have validated the call answered at our customer care and found package upgrade to NEW GOLD SPORTS was processed as per your request received from 8390662122 as on March 12, 2018. Please note that necessary authentication was done. Hence we regret to process any waiver in this regards.



    If you have any further queries, please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.



    For details of all our Products and Services you may visit our Website www.videocond2h.com.



    We endeavor to provide you with our best services.



    Warm Regards,

    Customer Care

    Videocon d2h



    Note: - You can also call our customer care helpline on +91 9115691156.



    Recharge your d2h account with Rs 300 & above using PAYTM (Promo code – D2H50) & get Rs 50 Cashback. T&C apply. Click http://m.p-y.tm/d2h50





    From: satish sharma
    Sent: 13-03-2018 10:37 PM
    To: Customercare ; Nodalofficer Maharashtra
    Subject: Regarding Base pack Change without my consent



    Hi,



    My customer ID is 31416282, My base Pack is changed to New Gold Sports from Super Gold without my call or consent don't know why and how.



    Kindly let me know the reason also for my pack change without my or mine family members consent/knowledge.



    Kindly help me by resolving this issue, please downgrade my base pack and refund the excess deduction which has been deducted from my account because of base pack change.



    Kindly solve this this issue.



    Thanks & Regards

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