Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Online consumer complain aginst Videocon d2h customer for Wrongly Activated Channels

Complain ID : CCN020539   408   Complaint's Reply

DTH TV Complaint Complaint Date: June 20, 2016
Modified date: June 20, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: 103, Indira Iris Apts., Near Saraipalya Bus Stop, Thanisandra Main Road, Bangalore
Respected Sir,

This is with regards to the Videocon d2h customer id - 148893120. Today evening (20th June, 2016), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to downgrade my base pack to Flexi Pack 99/- per month.

She informed me that along with the Flexi Pack, an add-on pack has to be compulsorily activated. I asked her to activate the "Hindi Entertainment Add-on for 62/- per month". She informed me that she has taken the request and has activated the base pack along with the add-on pack.

Upon switching on the TV set, I could not find channels - Star Plus, Sony, Colors etc activated. What the executive did was, instead of activating the Hindi Entertainment Pack, she activated Hindi Movies + Hindi News.

I again called up the customer care and asked the executive (a female again) to deactivate the "Hindi Movies" & "Hindi News" add-on pack. She, on the other hand, informed that she can't deactivate the packs since there's a lock-in period of 30 days.

At this stage, I asked her to transfer the call to a supervisor and lodged a complaint (No - 402371142) in this regard. However, the supervisor informed me that any action on this complaint can only be taken in the next 8 working days.

Hence, I would request you to kindly take a look into this matter and see to it that the 2 add-on packs "Hindi Movies" & "Hindi News" are deactivated without any additional money deducted from my d2h balance.

Looking forward to a positive response from your end.

Regards,
Md. Zeeshan Fatmi
Ph - 9739888725

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    KAMAL PANDEY

    NO SERVICES AFTER RECHARGE by KAMAL PANDEY:

    (5 of 5)

    Dear concerned,

    Highly dissatisfied from your services !!

    Following concerns needs your attention-:

    1) since 6th jan'19 iam not able to view most of channels viz.. Zee News, Zee Cinema, Star Gold and most of channels.
    2) No any Information ever circulated to clients from your end from either of mediums i.e sms, call or mail ???even recharge reminders are never floated from your end.
    3) Trying to contact you esteemed customer care since 2:30 noon...till now...only voice i can hear is "All Roots are Busy" ??

    i have been associated you for so long....and such pathetic response was never expected that my channels stopped without any reason and iam even not been informed niether iam able to contact your service person, so kindly confirm how i could be able to resolve my concerns !!

    so kindly suggest should i need to opt other options where atleast i could get any response at least...

    customer Details are as under-:

    Customer Name- Kamal Pandey
    Customer Id-98914964

    kindly lookinto the matter and to resolve my issues on priority.

    priyanka dudeja

    serive issue by priyanka dudeja:

    (5 of 5)

    dear sir mam
    my name is priyanka dudeja my custumors id 195220873 i done recharge amount 1425.00 14 feb 2019 but service not be active from d2h then i make phone call to custumer care on 15 feb 2019 regarding for acitve set top box they told me we have take your complaint. but next day complaint not solve by d2h same again i male phone call on 15 feb 2019 again customer care person give same accuse me he told me sir wait of today we will solve your problem
    again same problem on 17 feb 2018
    please look for this issue

    Regard
    priyanka dudeja

    Shalini Okhade

    Request for deactivation for Add on channel by Shalini Okhade:

    (5 of 5)

    Even my regular requests add on channels not been removed. There is no option to deactivate add on channels from our end.

    Till date no action taken by D2H. I think they are waiting for my package to get over & in this way they are earning money from consumer.


    Please give resolution

    Customer ID 157978008



    Shalini Okhade
    9165510501

    AKN Singh

    Non Functioning of D2H by AKN Singh:

    (5 of 5)

    My D2H is not functioning since last 3days. Kindle resolve my issue

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.