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Online consumer complain aginst Videocon d2h customer for Wrongly Activated Channels

Complain ID : CCN020539   408   Complaint's Reply

DTH TV Complaint Complaint Date: June 20, 2016
Modified date: June 20, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: 103, Indira Iris Apts., Near Saraipalya Bus Stop, Thanisandra Main Road, Bangalore
Respected Sir,

This is with regards to the Videocon d2h customer id - 148893120. Today evening (20th June, 2016), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to downgrade my base pack to Flexi Pack 99/- per month.

She informed me that along with the Flexi Pack, an add-on pack has to be compulsorily activated. I asked her to activate the "Hindi Entertainment Add-on for 62/- per month". She informed me that she has taken the request and has activated the base pack along with the add-on pack.

Upon switching on the TV set, I could not find channels - Star Plus, Sony, Colors etc activated. What the executive did was, instead of activating the Hindi Entertainment Pack, she activated Hindi Movies + Hindi News.

I again called up the customer care and asked the executive (a female again) to deactivate the "Hindi Movies" & "Hindi News" add-on pack. She, on the other hand, informed that she can't deactivate the packs since there's a lock-in period of 30 days.

At this stage, I asked her to transfer the call to a supervisor and lodged a complaint (No - 402371142) in this regard. However, the supervisor informed me that any action on this complaint can only be taken in the next 8 working days.

Hence, I would request you to kindly take a look into this matter and see to it that the 2 add-on packs "Hindi Movies" & "Hindi News" are deactivated without any additional money deducted from my d2h balance.

Looking forward to a positive response from your end.

Regards,
Md. Zeeshan Fatmi
Ph - 9739888725

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    Dear Zeeshan,

    We would like to inform you that your request for package change to “d2h flexi pack” along with “Flexi Hindi GEC Addon” has been processed with effect from December 29, 2017 and you will be charged Rs.99.12/- per month (Inclusive applicable 18% GST) for “d2h flexi pack” package and Rs. 69.62/- per month for “Tamil Add on” pack subscription.

    Warm Regards,
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