Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Cheating on recharge balance, We recharged our d2h for 6 months on March 2018.

Complain ID : CCN032923   35  

DTH TV Complaint Complaint Date: July 28, 2018
Modified date: July 31, 2018
1. We recharged our d2h for 6 months on March 2018.
2. We took a mirror connection on April 2018. We gave rs. 1000 in cash to the service technician.
3. May 2018 we notice both the connections disconnected due to insufficient balance.
4. Contacted customer service, they registered complaint. Promised within 24hrs the problem will be solved. But did not.
5. This was repeated several times.
6. Despite several complaints, the problem still persisted.
7. Again we made a recharge of rs. 245 on 27.07.2018, cancelled our mirror connection too. This was working for a day. Today (28.07.2018) the connection got cut saying insufficient balance.
8. Contacted customer care, they said the balance is 220, wait for minutes and refresh the set top box, it will work. But this didn't work.
Complaint Against / To: Videocon D2H

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.