Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

threatening sms and calls regarding bill recovery

Complain ID : CCN025111   30  

Delivery Complaint Complaint Date: December 23, 2016
Modified date: December 23, 2016
My complain is about threatening sms from rcom.
Actually about 6-7 years back i had reliance broadband.It was good network, working fine and i was paying the bill regularly.
one day wire broke from somewhere and i had started facing this connectivity issue and I could not used it anymore. So I called everyone in rcom, from their salesperson to customer care , just everyone but happened nothing. Later they told me their is no solution for that wire problem I was facing.They didn't do anything and after two months they sent bill of around rs 1600 . So I called their customer care and their sales person regarding that bill and at that time their sales person found my case genuine and they told me there is no need to pay the bill since you didn't use the broadband for those two months. After getting that bill I got so disappointed that I decided to discontinue rcom services and I called rcom to disconnect my broadband and they disconnected and I thought it was over. But in year 2013 they called me as some lawyer and told me they will file a case against me if i don't pay the outstanding of rs 1600 . I told them everything happened about 6 years back, but they kept on threatening me and then they stopped calling .
Today I got a sms from rcom about the same outstanding bill of rs 1600. and they mentioned to clear it to avoid any legal actions. My only question to rcom is when i didn't use the broadband for those 2 months why rcom is threatening me.

sir, my name is navjot singh and my mobile no is 9889538428.
Complaint Against / To: rcom

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.