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Complaint regrading Fraud by Bharti Airtel(Noida) in Broadband FTTH Billing/plan

Complain ID : CCN022970   27  

Delivery Complaint Complaint Date: October 3, 2016
Modified date: October 3, 2016
Dear Sir,

I have been offered the Rs 1099/ monthly rental plan(without any installation/activation or any other charges) and I have been asked to pay 3 months advance rental(by cheque) by Airtel Noida.

I have snap of my CAF form and plan sheet which clearly explains the information. As per the information shared by Airtel executive I only had to pay service tax for 3 months which should have been as per the rental(Rs 1099) and Rs 3300(which have been paid as approx. Rs 1099 X 3 = Rs 3300 for three months) was supposed to be credited into my account.

Now, what Airtel has done is, they generated the bill of Rs 3761 for the duration of 6 days(and mentioned Rs 3000 as activation charge), which is totally fraud. They have deducted the entire amount which I had paid as 3 months advance rental.

I have been sending mails to them and calling customer care numbers(escalations team etc) for more than a month, but they have not resolved it yet. The second bill has come and to my surprise they have even changed my plan from Rs 1099 to Rs 1199.

I want to file a case in consumer court as this has caused great harassment and mental stress to me on day to day basis. Every single time I approach them or they call me, they ask the entire details once again

- they ask me to mail every item,
- they ask me the name of the airtel executive and his mobile number
- they ask me to wait for 24/48 hours

But, at the end nothing happens as it doesn't get resolved. I have called them more than 10 times(few of the calls has been recorded by me as well) and mailed them multiple times as well with all the documents.

Regards,
Kishor
9717333031

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