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Complaint against Airtel Pune, Wakad not refunding inspite of regular outage

Complain ID : CCN023112   107  

Delivery Complaint Complaint Date: October 8, 2016
Modified date: October 9, 2016
Airtel is having recurring internet outage since past 6 months or so and after frustration I started raising complaints since month. Details of complaints are below.

Virtually every week the internet connection is down and I have been asking Airtel to refund money for whole of Sep 2016 and starting Oct 2016. But they have refunded only 1 week amount. For other week they are playing games by involving new customer care person and providing wrong status updates on emails.

Yesterday I forced their customer care to update correct reason for issue resolution, i.e. DNS server resolution.


My argument is that if they cannot provide reliable and usable services then they should not be charging the customers.

They need to fix the real issue by upgrading their infrastructure and servers, which they are not doing but they are continuing to provide unstable service and yet charge full amount.

e.g. 1) Complaint Num: 72874626 on 13th Sep 2016
2) Complaint Num: 73046562 on 16th Sep 2016 ( Connection wasnt there for whole of the weekend)
3) 23rd sep again broadband stopped working but I HAD NO STAMINA TO FILE ANOTHER complaint
4) Interaction Id 6595577446 for 2nd OCt
5) 73939970 for 6th Oct 2016, since internet was down again,
6) Interaction Id 6614611335 on 6th Oct

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