Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Broadband complaint against Tikona Broadband connection for Wrong Bill

Complain ID : CCN022885   43   Complaint's Reply

Delivery Complaint Complaint Date: September 28, 2016
Modified date: October 3, 2016
I had connection of Tikona Broadband connection and my User I.D. is 1115420740. But after few months I face lots of problem with Tikona. I also complaint lots of time in customer care but my problem was not resolve. So finally i called for close my connection and customer care executive of Tikona request me for continuous my service but at that time i decided for stop the connection so i force him for stop my service finally the executive explain me process for disconnection and he told me simply plug out the wire in your device and not use service and after few time connection barred and also clear all dues so I pay my deus and unplug broadband wire from device. But i received continuous calls from Tikona side for renew my connection and i always reject for reuse tikona broadband because at that time i use another broadband service. And after few days I received a mail from Tikona side and that mail was my bill and that is my unused bill and my use is zero mb. Now this amount is approx 1491. I also complaint in tikona customer care and mail (customercare@tikona.in) but not received any reply from tikona side.
Please help me they call lots of time for bill deposit and when i told this is wrong bill then they say for legal process. Now i am frustrated. Please anybody suggest me what can i do in this case.

Ambuj Raj Singh
9711475007

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Tikona Care

    Re:WRONG BILL by Tikona Care:

    (5 of 5)

    Dear Mr. Singh,

    Greetings from Tikona.
    Your account disconnection request is in progress and your account will be terminated shortly.
    Post termination the devices will be recovered from your premises and full and final amount will be concluded.
    Regards
    Tikona Care.

    Tikona Care

    Re:WRONG BILL by Tikona Care:

    (5 of 5)

    Dear Mr. Singh,

    Greetings from Tikona.

    We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

    Regards,
    Tikona Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.