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Complaint about Tikona Broadband Complaint Userid-1116994221

Complain ID : CCN022487   44   Complaint's Reply

Delivery Complaint Complaint Date: September 11, 2016
Modified date: September 12, 2016
  • State :  Delhi
  • City :  Central Delhi
  • Address: 4483,III FLOOR,SHAHEED BHAGAT SINGH GALI,MAIN BAZAAR,PAHAR GANJ, NEW DELHI
Hi, I have registered so may complaints to deactivate my account due to poor network issue and requested for refund of my amount but Tikona Customer Service is so poor that they are not disconnectng my connection neither refunding my balance amount of Rs 2000 approx. Please expediate the process.Following are my many request nos.:

1. Request number is 1-4188061574
2. Request no : 1-4114599076
3. Request number is 1-4110395594.

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    Tikona Care

    RE:Tikona Broadband Complaint Userid-1116994221 by Tikona Care:

    (5 of 5)

    "Dear Mr. Khandelwal,

    Greetings from Tikona.

    We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

    Regards,
    Tikona Care"

    Tikona Care

    RE: Tikona Broadband Complaint Userid-1116994221 by Tikona Care:

    (5 of 5)

    Dear Ms. Khandelwal,

    Greetings from Tikona,

    We have checked and found your account is terminated as per your request.

    As full and final is concluded, we request you to make payment of Rs 658.10/- at the earliest.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.