Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Did not get full refund after promising a particular figure.

Complain ID : CCN063644   76  

Consumer Forum Complaint Complaint Date: August 3, 2023
Hi
I am using jio fiber since 2022 and changed according my requirements and plans. As I know that I can submit my first old device and I will get refund after deducting installation charges (1500-1000= 500/- ) so I will receive 500/-. This statement also assured by many of jio company's customer care executives, representatives but after submitting my device 25th June 2023 but they refunded me only 250/- on 13th July 2023. So I called customer care to know the reason and they asked me to wait 3-4 days to get due refund because it happens. Till then they did not tell me any negetive points about my device or any instances for not getting full refunded money. After passing 7 days I called them again and then one executive told me that 'May be your device is defective' but she did not told me surely or what kind of issue the device has. She totally mislead me. But maximum of them told me you will get 500/- not 250/- its not happens. As well as when engineer came to pick my device,he did not told me any issue about my device. He told me device is in good condition and there will be no problem of getting refund.
Till today I am struggling with this issue and getting 0 response from jio after contacting multiple times.
I need my full refund 500/- back. Jio is most renowned company and we don't expect this kind of scam from jio. They are robbing their consumers.

To
CEO - Sangeeta agarwal
Chairman and managing director - Mukesh D. Ambani
Complaint Against / To: Jio company

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.