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Payment delayed by 20 days by Quikr Doorstep

Complain ID : CCN025609   30  

Consumer Complaint Complaint Date: January 18, 2017
  • State :  Maharashtra
  • City :  Mumbai
  • Address: E 801 Bhoomi Park, Jankalyan Nagar, Malad West
I have sold Washing Machine through Quikr on 29th Dec, which were delivered to the buyer on 30th Dec 2016. I got an intimation message on my mobile that the product is delivered and transfer of Rs 3801 has been initiated to my bank account.
For my Surprise, i did not received anything till 3rd Jan 2017. I called Quikr Customer Care 08067364545 on 4th Jan 2016, where they advised me that due to some technical issue it has been delayed and they have re-initiated it again and it'll be done in 24 hours. I waited till 5th but nothing happened and i called back on 6th, 9th, 10th, 11th and got the same reply to wait for 24 hours.
I wrote a mail to doorstep@quikr.com on 12th Jan and got ticket no. 4841981466 with assurance that it will credited in my account within 3-5 days. On sat 13th Jan, i called up the customer care and spoken with Mr.Mani (who introduced himself as Floor Manager). He also assured me that it'll get credited on Monday . I didnt get the amount on Monday as well. I followed up on mail as well then spoken with Mr. Prashant Kumar, who for a surprise told me that Mr. Mani is not floor manager(duping clients!!) and said that the amount due to technical error showing refunded back to the buyer. Seriously !!! I had buyer number and i confirmed with them, they didnt get anything back., which i told to Prashant and he said he has esclated it on priority and it'll get credited within 48 hours. For obviously, it didn't see the light of the day till now. I have also looped in c2c@quikr.com

I called him again and after waiting 20 min on call with other person, when i repeatedly asked that i want to speak with Mr. Prashant only, then i got to speak with him and he again told me to wait for End of the Day on 18 th jan 2017.

My payment has been delayed with 20 days.

First of all they are not suppose to keep my money at all in their custody for no reason whatsoever as they are neither the bank of NBFC.
Secondly the amount should be credited to my account as soon as the product get delivered to the buyer.

Please help me to get my money back and would also request to register a complaint against quikr for wrong doing with customer.

Ad Id : 283704707
Complaint ticket no. 4841981466

Mails sent to :
c2c@quikr.com
doorstep@quikr.com
confo-ba-mh@nic.in

Regards,

Akash Verma
9911455611
Complaint Against / To: Quikr Doorstep

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