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Xiaomi Redmi Note 3 - Defect Product No Replacement/Repair

Complain ID : CCN025444   34   Complaint's Reply

Consumer Complaint Complaint Date: January 10, 2017
Modified date: January 10, 2017
I have purchased this Xiaomi Redmi Note 3 (Silver, 32GB) through amazon.in with order ref: ORDER # 404-9390454-5622703 and it got delivered on 30-Oct-2016. IMEI : 863408030545900 / 863408030545918 On 15-Nov-2016 I informed/emailed both Amazon & Xiaomi about hanging issue and the reference ID for Xiaomi is: [Incident: 161115-009316] Just to note that, Amazon declined replacement as its more than 12 days and insisted me to contact the manufacturer as its under 1 year manufacturer warranty. 3 Visit to service centre i.e, On 18th Nov 2016, the service centre done a software upgrade.On 30th Nov 2016 and on 03rd Dec 2016 visited again, as the same hanging issue still exists and insisted for a replacement. No proper reply.
Service centre Phone: 022 – 27814116 email: xiaomi.vashi@tvs-e.in
Till now almost 40-45 emails have been shared between me and Xiaomi Team, but as i am not getting proper reply either on email I have decided to file a case at Department of Consumer Affairs.

My Point is very clear: Within 20 days of initial use, this faulty phone issue is notified to Xiaomi. Now I need a replacement from Xiaomi. If it would have been used for 3 months or more, I would have thought for repair but within 20 days of use what should I expect here as I have 1 year manufacturer warranty.

I can send all details as required.
Pls guide me
Complaint Against / To: http://www.mi.com/in - Xiaomi India

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