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Overcharged & Misbehave

Complain ID : CCN042937   48  

Consumer Act Complaint Date: November 29, 2019
Yesterday i visited at cafe coffee day at bandra mumbai at approx 8pm. I orderd for a regular cold coffee (210/-) and chrunchy frappe specifically (180/--) which i have mentioned several times, to which the customer executive, devils own and cheese bun, agreed and added to my order, however when the final billing he asked for rs.869/- to which i was shocked why he was demanding extra. He said he added devils own when i had specifically asked for regular cold coffee with no added flavours or even dark. So instead he was trying to bill me extra and thought i wouldn’t ask and would blindly pay as most customers would. This is highly unexpected from a brand like ccd which i’ve been going to in the past.
And after that that guy didn’t admit his mistake. Either he should be charged with or ccd should be charged with consumer injustice. Please take action incorrect billing not valid to order.
Infact he told me that if i want to complaint in consumer court then ho and do it here. He using abusing language with me. Is that any way to talk to customer.
If CCD has more such employees then one day it will lose all its customers.
You have take a serious decision against him.


Regards & Thanks
Mayur Kumar Verma
7990549835
Complaint Against / To: Cafe Coffee Day

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