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Replacement/Refund of the product purchased - Flipkart Internet Private Limited

Complain ID : CCN033816   41  

Consumer Act Complaint Date: September 14, 2018
Modified date: September 18, 2018
  • State :  Maharashtra
  • City :  Pune
  • Address: Aurum Vatika Phase-III, Plot No-69, B U Bhandari. Datta Nagar, Dighi
Hi,

Myself Pradip R. Gole, from Pune. I have ordered/purchased the HomeTown Mattress via online from Flipkart and delivered the product on 26th August 2018. Due to receive the mismatched product I raised the replacement/return of the product on the same day. Instead of having an multiple conversation with the Flipkart customer executive the process of the replacement/refund is not get initiated by the company. They are providing the wrong information regarding the technician visit to identify the product received. initially they have scheduled the technician visit on 6th September 2018, but there is no response from their end. After communication they have rescheduled on 12th September 2018, but the same thing happened again, no response. Again I called to the executive and get to know that they have rescheduled it and again provided the new date. It’s very frustrating that I have fully paid for the product but could not able to use it. It’s been 19 days since I received the wrong product but the process of the replacement/refund is not get initiated by the Flipkart.

I request you to please look into this issue and take an necessary action on it.

Oder Id: OD113091644791433000
Incident: IN1809130939015003904

I have also attached the screenshot of the email on which they have mentioned different dates for the technician visit.

Kindly request to help me on this.

Thanks,
Pradip Gole
9665054304
pradip.gole@gmnail.com
Complaint Against / To: Flipkart Internet Private Limited

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