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Return not taken and Refund not issued

Complain ID : CCN024563   36   Complaint's Reply

BSNL Complaint Complaint Date: November 24, 2016
I ordered few products from snapdeal which I didn't like and placed returns within 7 days of product delivery.
I successfully paid through my credit card and product was delivered.
Now customer care has closed my complaint stating there has been some issues with the payments.

Had there been some issue with paymemts not only snapdeal would've disallowed me to pay and place order rather it wouldn't have delivered it.
And even if Snapdeal delivered the order would've demanded payment from me instead of closing my account.
Rather my genuine request for return is denied and also my account is closed.

All done so that snapdeal don't have to process a return and pay the due money.
The whole 200 cr rebranding won't get snapdeal anywhere if they harras long time customer like this.

Please check and help me get refund asap.
Order ids - 16256989219, 16212274022, 16210922825
Comlaint nos. 34571359, 34572522, 34545694
Complaint Against / To: Snapdeal and Jadper Infotech

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    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Customer,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    Prateek

    Reply to insensetive snapdeal customer service by Prateek:

    (5 of 5)

    Thanks snapdeal for your insensetive reply. I'd already contacted snapdeal customer care on writetous@snapdeal.com and it didn't resolve my complaint. That's why I had to write here.
    Please help jagograhakjago.co.in Snapdeal is not willing to resolve this issue with me.
    I've also recieved threatening phone calls from them

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.