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Complaint regarding the fraud by PNB bank and deduction of 20000 RS from my account

Complain ID : CCN031568   36  

Banks Complaint Complaint Date: April 26, 2018
  • State :  Haryana
  • City :  Taoru
  • Address: Motiram Bazar Tauru Hanuman Mandir Wali Gali
To,
The
Sir, jago grahar jago

I am Keshav Soni, resident of Tauru, has an account in PNB Tauru branch. I got shocked when i came to know that two debit transactions of 10000 + 10000 RS (Transaction ID - ATM WDR 810419012730 MUSTAFABAD and ATM WDR 810419012652 MUSTAFABAD ) taken place on date 14 April 2018. I want to let you know that on the day i never used my ATM card and I was in Tauru at my home. Then I suddenly complained on the customer care of PNB (Complaint ID - A074321469 ) and raised a complaint regarding the same. Then they told me regarding the ATM transactions and suggested me to go to the PNB branch Tauru and closed the complaint. Then went to the the branch and I got no response from there (Very rude behavior of the bank manager and deputy manager. They told me that they can not do any thing for you just go for online complaint and do not come here again). I also moved to the Police regarding it but they are also not helping me and not lodged any FIR for it and told me to discuss with the back.

I have been lost my 20000 RS due to breech in PNB or mistake of bank i don't know. As the safety of the deposited money is the responsibility of the bank. So, please provide me the solution for this fraud in bank. For your kind information , i have already told that i was in Tauru on 14 April 2018 and had ATM card with me. I never seen Mustafabad in my life. So it is totally a fraud by your bank. Please check the CCTV footage of the mentioned ATM and resolve the issue ASAP I am in very need of money as I need to submit my collage fees. I need my money back ASAP as it is a very big amount for me.

My account details are given below:
Account No - 6939001500000010
Branch - Tauru
Customer ID - KGW000036

Regards,
Keshav Soni
Complaint Against / To: Punjab National Bank

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