Complaint Against ICICI Bank Wealth Management Branch in Sector 15, Faridabad to withdraw cash
Complain ID : CCN022312 29 Complaint's Reply
Banks Complaint
Complaint Date: September 2, 2016
Modified date: September 4, 2016
On 01-Sep-2016 I went to the ICICI Wealth Management Branch in Sector 15, Faridabad to withdraw cash. But both the ATM's were out of order, Consequently I was forced to withdraw cash from the Canara Bank ATM in Sector 15, Faridabad. This resulted in a transaction fee of Rs 46 per Rs 20000=00.
In this connection I would like to make the following complaints:
1)--The two ATM Machines in the ICICI Wealth Management Branch are out of order on several occasions every month, either because of a technical problem or because there is no cash available. In many instances both the machines are out of order at the same time.This is source of harassment for customers.
2)--ICICI Bank must reimburse the transaction fee incurred by me and also other customers. Also in future a system must be put in place so that customers do not loose money because of ICICI Bank's inefficiency.
In this connection I would like to make the following complaints:
1)--The two ATM Machines in the ICICI Wealth Management Branch are out of order on several occasions every month, either because of a technical problem or because there is no cash available. In many instances both the machines are out of order at the same time.This is source of harassment for customers.
2)--ICICI Bank must reimburse the transaction fee incurred by me and also other customers. Also in future a system must be put in place so that customers do not loose money because of ICICI Bank's inefficiency.
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Complaints
by ICICIBank_Care:
(5 of 5)
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on care@icicibank.com. Please mention the UID (a3gubr) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
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