Incorrect upgradation Charges

Complain ID : CCN042957   38  

Airliness Complaint Complaint Date: December 1, 2019
Spice jet representative called me for an up-gradation from 3x3 seats to 2x2 seats.

On the travel day, they changed the airplane. The new plane did not have 2x2 seats.

I have asked for the refund of the additional amount paid for upgradation.

Airlines is not accepting the fault.
Complaint Against / To: SpiceJet

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