Barred my cellular services despite the complete bill payment
Complain ID : CCN027413 20
Vodafone Complaint
Complaint Date: July 23, 2017
- State : Maharashtra
I have recently transferred my Vodafone number : 9561610832, from Maharashtra circle to Mumbai Circle, before the transferr i had a pending bill of 1638/- which later I paid through Paytm (1700/- ) while paying, I made the payment in Mumbai Circle by mistake and called the customer care service to transfer the amount to Maharashtra Circle (which was done immediately.)
In the month of June, a bill of 2907/- was generated, the details for the bill is as follows;
850/- (bill for 05th May - 20th May, later transferred to Mumbai Circle)
400/- (21st May to 10th June)
1700/- (pending bill of Maharashtra circle, which was already paid on 21st May)
2907/- (Total amount)
I have been trying to contact the customer service team and running around with the same issues to get this 1700/- deducted from my bill amount as I have already made that payment on21st May, but I got no help from Vodafone. Whereas, customer care executives claim that the money is refunded, but I have no refunds in my PayTM as well as in my Bank Acc..
my phone services are now deactivated because of which I am facing a lot of problem. Requested Vodafone customer service team as well as @VodafoneIN to activate the service until the issue is resolved to which I got an answe that it will be done in 2hrs on 20july but till now my services have not been activated
Kindly help me Resolving the issue. Attaching the invoice of my payment of 1700/- on 21st May through PayTM to vodafone
In the month of June, a bill of 2907/- was generated, the details for the bill is as follows;
850/- (bill for 05th May - 20th May, later transferred to Mumbai Circle)
400/- (21st May to 10th June)
1700/- (pending bill of Maharashtra circle, which was already paid on 21st May)
2907/- (Total amount)
I have been trying to contact the customer service team and running around with the same issues to get this 1700/- deducted from my bill amount as I have already made that payment on21st May, but I got no help from Vodafone. Whereas, customer care executives claim that the money is refunded, but I have no refunds in my PayTM as well as in my Bank Acc..
my phone services are now deactivated because of which I am facing a lot of problem. Requested Vodafone customer service team as well as @VodafoneIN to activate the service until the issue is resolved to which I got an answe that it will be done in 2hrs on 20july but till now my services have not been activated
Kindly help me Resolving the issue. Attaching the invoice of my payment of 1700/- on 21st May through PayTM to vodafone
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