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Unnecessary and useless charges with zero refund.

Complain ID : CCN020752   42   Complaint's Reply

Travel Complaint Complaint Date: June 29, 2016
Complain regarding unnecessary convenience charges levied by Makemytrip.com on my round trip booking ID : NF2293375111568. They charged me Rs.15400/- at the time of booking the ticket. And on cancellation of one way trip they are paying me only Rs.100/- as the balance amount after deducting the cancellation charges. I ended up paying another Rs.6000 to travel by different means because of the incorrect date.

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    UNNECESSARY AND USELESS CHARGES WITH ZERO REFUND. by MakeMyTripCare:

    (4 of 5)

    Dear Anonymous

    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

    In reference to your complaint, while validating the concern we have found that our relevant team was handling your case and post waiving off our service fee a refund of Inr 600/- has been initiated from our end on 3-Jul-16. The same should reflect in your account as per your bank processing cycle. We thank you for contacting us.


    Assuring you best of our services.


    Team-MakeMyTrip Care

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