\
Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Unable to provide Invoice booked a combo plan MakeMyTrip.com Website

Complain ID : CCN017628   24   Complaint's Reply

Travel Complaint Complaint Date: April 23, 2016
Modified date: April 25, 2016
  • State :  Rajasthan
  • City :  Jaipur
  • Address: B-3-4, NABARD, Model Town, Balaji Mor, Malviya Nagar-302017
I have booked a combo plan on 09/04/2016 of hotel+ air fare for my family of four (Gautam, Juri, Anurag, Manuraj Barman) to Leh thoriugh Make My Trip Website. The air journey will be on 18/05/2016 by Jet airways. I have paid Rs.53024.00 for the combo plan. Hotel charge is for the period of 18-23/05/2016. In the air ticket given by Make my Trip, there was no mention of the airfare. I sent email them to provide me the invoice showing the air fare and hotel charges. But, they have told me that ''we are unable to provide the invoice showing only air charger as the booking is for flight+ hotel''But in their website it is mentioned that I have seen in your website that 'Flight and Hotel are not bundled and are only provided in combination as an option'. Hence, both the statement are contradictory. However, I want an invoice showing the air fare. It is required for me to submit to my office who will bear the cost of air fare.The reference no. of booking is NP2802363197732. Later on I have been emailed an invoice of Rs. 15328.00 on 13/04/16, but it is Toward the cost ofPackage as per
Itinerary for Gautam Barman only.I want an invoice of air fare only.

Thanks

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    UNABLE TO PROVIDE INVOICE BOOKED A COMBO PLAN MAKEMYTRIP.COM WEBSITE by MakeMyTripCare:

    (4 of 5)

    Dear Anonymous
    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

    We are getting the case facts checked and will connect with an update shortly.


    Assuring you best of our services.

    Team-MakeMyTrip Care

    Response-UNABLE TO PROVIDE INVOICE BOOKED A COMBO PLAN MAKEMYTRIP.COM WEBSITE by MakeMyTrip:

    (4 of 5)

    Dear Mr Barman,

    Greetings from MakeMyTrip!!

    We are sorry to read about the issue. Please note that we have mailed you the detailed Invoice for the booking, hence we request you to refer your e-mail regarding the same.Kindly do let us know for any further assistance required for booking.


    Assuring you best of our services.


    Team-MakeMyTrip Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Write your Consumer Complaints at forum, talk to members having similar complaints. Consumer Court, Consumer Complaint, Help to file Consumer Complaint Court, Address of Consumer Courts, Complaint against mobile phone service Online Consumer Complaint, Complaint against government department How to trap a bribe seeker Complaint.