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Tikona Outstanding Bill, User ID 1110438877, customer care executive deposited

Complain ID : CCN021815   26   Complaint's Reply

Telecom Services Complaint Date: August 12, 2016
Modified date: August 12, 2016
  • State :  Maharashtra
  • City :  Pune
  • Address: 803,Pushpanjali, Pimple Gurav , Pune,411601
Hi Team,

Please be informed I have made the close of account request on 18-July-2016 [ Form attached above] and I had already paid the bill which was genrated on 26/06/2016 which is elgibile till 26-July-2016 as I have enrolled myself for prepaid billing.So I should not get any bill later on as close of the account request is before the bill genrated date as Tikona policy.

I have also made this point very clear in each of my conversation with customer care executive and they assured me this will be written off once your account is submited for full & Final settlement and you wlll get refund of your deposit which was deposited with Tikona at the time of conection genrated [if needed i have save the call recording alongwith the referance numbera & agent name].

Today also I call tikona customer care and informed same again and agent [Ashwini] assured me the same.

Inspite of all the customer care executive repeated promisses I have not get call /Mail from Full Final settlement team .

I would appretiate your immediate response on the same and resolve the issue ASAP and will not force me to go to knock consumer court gate.

Let me know if you need any further details [proof]. from me .You can also check my usage from the day I made the request of closing the Account.

NOTE : I DONT WANT TO TRANSFER MY ACCOUNT TO ANY ONE AND CLOSE ACCOUNT PERMANENTLY.

Please get this resolved as soon as possible as I am not getting response from customer care and collection team all I am getting is auto genrated emails.

Thanks
Abhishek
9819349496.

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    Re: TIKONA OUTSTANDING BILL, USER ID 1110438877, CUSTOMER CARE EXECUTIVE DEPOSITED by Tikona Care:

    (4 of 5)

    Dear Mr. Mishra,

    Greeting from Tikona,

    We have check and found your account has been terminated as per your request.

    We have escalated the case to our concern team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

    Regards,
    Tikona Care

    Re: TIKONA OUTSTANDING BILL, USER ID 1110438877, CUSTOMER CARE EXECUTIVE DEPOSITED by Tikona Care:

    (4 of 5)

    Dear Mr. Mishra,

    Greetings from Tikona.

    We have checked and found your account has been terminated as per you request.

    As Full & Final Settlement has been concluded no dues are pending for your account.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

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