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AIRCEL, sim ballance auto cut

Complain ID : CCN013942   23   Complaint's Reply

Telecom Services Complaint Date: August 30, 2015
Modified date: September 1, 2015
Sir, my aircel mobile no. is 8906209546 , i recharg my sim with Rs.-59 and Rs- 109, date near about 15-20 august 2015.but after some day my sim ballance both are nill. I was complaind this matter of aircel customer care on 28 august 2015, my service request no. is 1-20596616373 has been registered, but til now company not returned my ballance.

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    (4 of 5)

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    Auto balance cut by Harshit pandey:

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    Aircel mobile network provider company my aircel no. 7844086583 have promo balance at mid night 48 rupees but when I checked my balance in morning have zero balance.I am calling to customer care of aircel they are not listening my complain. They are always busy even I call by another aircel no. At 1st time they receive the call but when I tell them the problem they cut the call without give me solution . After that they are busy when I call them another time. They are not caring me so please I want quick response from you. Please take a good decision against aircel.

    AUTO BALANCE CUT by Aircel:

    (4 of 5)

    Dear Harshit Pandey,

    We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:


    Date & Time of deduction:
    Any message received upon deduction:

    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.


    Thanks and Regards
    Aircel Social Care Team
    Email us at aircelsocialmedia@aircel.co.in

    by Aircel:

    (4 of 5)

    Dear Harshit Pandey,

    We would like to inform you that you have consumed all the promo balance in using data. Hence, no waiver is applicable in this regard.

    Warm Regards,
    Aircel Social Care Team

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