UBER Cab Overcharged on my cash trip marked as "Infospace, Sector 21, Gurgaon, Haryana"
Complain ID : CCN028285 34
Taxi Complaint
Complaint Date: August 22, 2017
Modified date: August 24, 2017
Booked a cab post confirming the ride the cab charges was reflecting 122.23 Pickup location was - Mahindra Aura Apartments, sector 110, New Palam Vihar Gurgaon. Destination- Infospace, sector-21 Gurgaon. however charged 290.
Informed the UBER team that though destination was marked as "Infospace, Sector 21, Gurgaon, Haryana", the driver took the route towards "Sector 21, Dwarka, New Delhi". On observing an unfamiliar route, I questioned the driver. At this he accepted the mistake as misunderstanding and took me back to the original route. Since, 18th Aug I have been following it up however team is not resolving the issue appropriately time and again they're saying the charges are reflecting prior confirming the ride however, clarified them that driver details only been shared post confirming the ride and over there charges are reflecting 122.23/-. Screenshot also shared still denying the fact and not giving resolution.
Informed the UBER team that though destination was marked as "Infospace, Sector 21, Gurgaon, Haryana", the driver took the route towards "Sector 21, Dwarka, New Delhi". On observing an unfamiliar route, I questioned the driver. At this he accepted the mistake as misunderstanding and took me back to the original route. Since, 18th Aug I have been following it up however team is not resolving the issue appropriately time and again they're saying the charges are reflecting prior confirming the ride however, clarified them that driver details only been shared post confirming the ride and over there charges are reflecting 122.23/-. Screenshot also shared still denying the fact and not giving resolution.
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